April 11, 2017

Frequently Asked Questioins


|   What does my extended warranty cover?
We believe that doing the right thing is always the right thing to do. Our warranties are written as “stated covered component” contracts. Meaning, if a component is listed on your contract as a part of your coverage – then it’s covered.
|   What is an exclusionary contract?
Exclusionary contracts (most comprehensive of all policies) cover so many items that it’s easier to list the items not covered by the policy. If your RV or auto qualifies then it will closely mirror the manufacturer’s warranty providing a few items not covered. It is the best coverage you can buy.
|   Can I use my regular repair shop?
Yes. You may take your vehicle to any Licensed repair shop of your choosing. Don’t have a regular repair shop that you use? No worries, we will be happy to set you up with a Diamond preferred repair shop in your area or refer you to one of the many national brand name repair shops that we partner with.
|   Who pays the repair shop?
Every authorized claim is paid directly to your repair shop by check or credit card.
|   Can I renew my extended warranty?
Yes, your warranty contract can be renewed through your selling dealership or by contacting us directly within 30 Days or 1,000 Miles before the expiration date.
|   I'm selling my RV or car. Can I transfer my extended warranty to my next vehicle?
Warranty price and eligibility is determined by each vehicle’s year, make, model, and mileage at the time of sale. This means that your warranty stays with the specific vehicle it was sold for and can be transferred to the vehicle’s new owner and requires a $100 transfer fee.
|   Do I really need an extended warranty?
Costly mechanical failures can happen at any time. With the right warranty company and product, you can have peace of mind knowing that your vehicle is protected.
|   What is the difference between a warranty and an extended warranty or Extended Service Agreement?
Warranties are offered by vehicle manufacturers. These comprehensive policies often extend the original warranty for a period of time.

An extended warranty also known as Extended Service Agreement or Contract, is offered by an independent third party service or insurance company. These service agreements allow services to be performed at many different locations such as the original RV dealership, other RV dealerships, or repair facilities across the US.

|   What are the benefits of an extended service agreement?
An extended service agreement is a safeguard against unexpected repairs. An extended service agreement helps to ensure that repair costs and replacement items are covered without undue financial stress. Many extended service agreements are also transferable to future owners for a small fee. This works in favor of you the RV owner as it may increase resale value. For the buyer, it gives additional peace of mind when purchasing as the unit may no longer qualify for another contract. The transfer fee is usually around $75 depending on which providing company offers the contract. In addition to repair and resale benefits, many extended service contracts offer other related benefits such as roadside assistance, car rental discounts, lost-key lockout services, food spoilage, and travel expenses that can help defray unexpected expenses if your RV breaks down far from home.
|   What extended service contracts generally do not cover: exclusions and wear items
Extended service contracts cover most major mechanical components and appliances, but they are not as comprehensive as the “bumper-to-bumper” warranties that come with a new RV. Even the most comprehensive extended service contracts have exclusions for items such as the batteries, headlights, or light bulbs. “Wear items” are vehicle parts that deteriorate over time from normal use. These include tires, brakes, and shocks, which are nearly always excluded.
|   Does my RV need an extended service contract (extended warranty)?
An extended service agreement is ideal for someone on a fixed budget who does not want to be surprised with expensive repair bills. If that describes your situation, and you plan to purchase an RV that does not have the original manufacturer’s warranty, an extended service contract may be right for you. Like all insurance policies, it is prudent to do some homework before purchasing one to establish the reliability and repair costs of the vehicle in question.A common electrical component (such as a converter or inverter) can cost double or triple the price on some vehicles. Check prices on common components to determine how much repairs will cost on your RV.
|   What's the bottom line
Like any insurance product, some policies are less expensive and more inclusive than others. If you are a good candidate for an extended service contract, choose one that fits your budget with a sensible deductible. Do your research correctly and you may find a policy that not only covers the cost of most of your repairs, but also pays for itself with increased resale value years down the road.
|   How do I get an RV Inspection?
If you want a pre-purchase inspection which includes more information than our standard warranty inspection provides, please visit RV Inspection Connection to request a list of recommended Certified RV Inspectors for your area. We will accept a copy of your inspection report to qualify the unit for coverage.

If you are interested in a warranty inspection only to qualify the unit for an extended service contract, simply allow us to schedule the inspection when it is convenient for you and the seller. You’ll pay for the inspection upfront and this fee will be applied towards the purchase of the extended service contract. To begin this process, please email us at info@rvwarrantyconnection.com.